Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8052212
Complaint Overview
Complaint ID: 8052212
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Michigan
ZIP Code: 48236
Date Received: 2023-12-23T12:00:00-05:00
Date Sent to Company: 2023-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello I received XXXX XXXX regarding a transaction that I did not authorize or approve or even know about. I had an account with XXXX in the past and my account was XXXX and a police report was given to PayPal and their XXXX XXXX debt collector. I have not received XXXX information regarding the outcome of that reported scam. Recently I received this unauthorized receipt of a purchase for a XXXX. I do not own any XXXX or XXXX and never intend to purchase XXXX let alone on the internet. I have attempted to contact PayPal but my attempt to recover my email to communicate with them was not successful The say that they have my email but when I attempt to reset my password it says " oops there was a problem and try again later ''. I do not know how this company gained access to my account as I believe that my account is blocked from usage but I am reporting this issue as identity theft and fraud. Please look into this and advise what can be done. In the meantime I will attempt to call PayPal whilst I await for this investigation regarding a breach on my PayPal " XXXX account ''.
Frequently Asked Questions
What is Complaint #8052212 about?
Complaint #8052212 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-12-23T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.