Debt or credit management -- Charged upfront or unexpected fees -- Complaint #8050020
Complaint Overview
Complaint ID: 8050020
Company: Bright Capital INC
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Charged upfront or unexpected fees
State: New York
ZIP Code: 14620
Date Received: 2023-12-22T12:00:00-05:00
Date Sent to Company: 2023-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023, Bright Money made an unauthorized payment on my XXXX XXXX XXXXXXXX XXXX XXXX XXXX. My card ending in XXXX was credited {$2000.00} and my other card ending in XXXX was credited {$990.00}. I discovered this happened on XX/XX/XXXX. I immediately tried to contact Bright Money via phone/ email to address these unauthorized payments-which was unsuccessful until Bright Money called me to let me know I had increased my credit line. The unauthorized payments were brought to their attention. Bright Money app is advertised as your super app for deleting any debt, with 92k reviews with 4.8 stars on the app store. I used Bright Money in XXXX of this year to help pay off credit card debt with a lower interest rate. The payments made on XX/XX/2023, were unauthorized! On XX/XX/XXXX I also contacted XXXX XXXX XXXX in desperation looking for help. At this time, I started to think I was scammed, and that Bright Money wouldnt contact me. On my call with XXXX, I was told that the payments couldnt be returned and that they would dispute them as an overpayment. When I received the letter from XXXX on XX/XX/XXXX, I understood it as a payment adjustment and didnt know that a check of {$2000.00} had been sent to Bright Money. Ive attached all my emails since XXXX with Bright Money. Not once did anyone tell me that they had received a check from XXXX. In fact, I was told that the only way to reverse this was to have Bright Money charge the amounts back to my cards. The charges were finally reversed on XX/XX/XXXX, after being declined 3 times. On one of my many calls with XXXX about these charges, I addressed my concern about the payment adjustment of {$2000.00} on card XXXX. I was told that fraud would catch it and adjust it once the chargeback from Bright Money went through. I called XXXX on XX/XX/2023, to address the payment adjustment of {$2000.00}. On this call I was told that a check was sent to Bright Money of {$2000.00}. As of XX/XX/2023, XXXX has declined my claims twice of this error and Bright Money sent me a refund of only {$670.00}. Bright money still owes me {$1400.00}.
Frequently Asked Questions
What is Complaint #8050020 about?
Complaint #8050020 was filed against Bright Capital INC regarding Debt or credit management specifically about Charged upfront or unexpected fees. It was received by the CFPB on 2023-12-22T12:00:00-05:00.
How did Bright Capital INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Bright Capital INC?
Yes, visit the Bright Capital INC company profile at readthecomplaint.com/company/bright-capital-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.