Checking or savings account -- Managing an account -- Complaint #8043667
Complaint Overview
Complaint ID: 8043667
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Pennsylvania
ZIP Code: 16602
Date Received: 2023-12-21T12:00:00-05:00
Date Sent to Company: 2023-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
About a week or so ago I noticed charges on my cash app account from a company called XXXX XXXX that werent mine. I contacted cash apps customer service to make them an aware of the issue and to file a dispute and to get a new cash app card mailed out to me. I was told Id be receiving to card within a few days and that a dispute would be filed. Not even two days later I got a notification that the dispute was denied and for no reason. When I tried to ask their customer service them why it was denied I was ignored. When I received my new cash app card the following day I tried to activate it and it kept stating that the exp date was wrong which made no sense. Once again I contacted their customer service team and was told my card would be disabled other no way to get another one but if I wanted to continue to send money through cash app I could. ARE YOU XXXX KIDDING ME? I have called numerous times and keep getting told the same thing-its because I filed a dispute and I wouldnt be able to use a cash app card any longer. My issue is this-the account was supposedly closed accidentally. So I had to make a new account using the same email address. I received an email from XXXX XXXX stating they reverse a {$100.00} payment back to my card that was used unauthorized-that card was the XXXX cash app card that they disabled on the account that is now closed. So how am I supposed to get my XXXX money???
Frequently Asked Questions
What is Complaint #8043667 about?
Complaint #8043667 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-21T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.