Credit card -- Other features, terms, or problems -- Complaint #8038161
Complaint Overview
Complaint ID: 8038161
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: 92646
Date Received: 2023-12-20T12:00:00-05:00
Date Sent to Company: 2023-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since XXXX of last year, I have repeatedly sent My Social Security Card and Drivers License to Capital One. I provided these documents both before Capital One activated my credit card, which they accepted and activated my Capital One Credit Card, and after Capital One deactivated my Capital One Credit Card and online account without cause, as evidenced by the attachments to this complaint. However, Capital One has disregarded all of my efforts to comply with their requests after my Capital One Credit Card was deactivated by Capital One. In an attempt to resolve this matter, I emailed Capital One and Capital One executives XXXX XXXX ( XXXX ) and XXXX XXXX ( General Counsel ). Unfortunately, neither of them has responded appropriately. Instead, I have received responses that fail to address any of the issues raised in my email. In addition, correspondences were not signed and there was no contact information from individual and/or department where the letters came from. As of today, my card remains inactive. I have been unable unable to access my Capital One Online Account, and I am unsure why there is a balance on it since I made payments earlier this year, without a Capital One statement, following the deactivation of my credit card by Capital One. I request CFPB intervention for Capital One Credit Card re-activation and and ensure that Capital One refrains from imposing unwarranted charges on my account. This is particularly important considering I have been unable to access my online account and utilize the card since XXXX of last year.
Frequently Asked Questions
What is Complaint #8038161 about?
Complaint #8038161 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-12-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.