Mortgage -- Closing on a mortgage -- Complaint #8037988
Complaint Overview
Complaint ID: 8037988
Company: Crosscountry Mortgage LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
Sub-Issue: Setting up an escrow account for taxes and insurance
State: Louisiana
ZIP Code: 705XX
Date Received: 2023-12-20T12:00:00-05:00
Date Sent to Company: 2023-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
During closing process mortgage company mishandled amount needed to pay insurance company. Insurance requested more payment which my loan was sold to another lender. I handed over my loan number because I thought they were just needing current loan company. Which this in turn pushed my escrow in to negative balance. This also messed up future escrow because monthly escrow was not enough to cover the following years insurance. I then got a notice of shortage of about {$3700.00} which XXXX of that was due to the mess up on the original closing. This in turn caused my mortgage to jump $ XXXX
Frequently Asked Questions
What is Complaint #8037988 about?
Complaint #8037988 was filed against Crosscountry Mortgage LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2023-12-20T12:00:00-05:00.
How did Crosscountry Mortgage LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Crosscountry Mortgage LLC?
Yes, visit the Crosscountry Mortgage LLC company profile at readthecomplaint.com/company/crosscountry-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.