Checking or savings account -- Closing an account -- Complaint #8031293
Complaint Overview
Complaint ID: 8031293
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Maryland
ZIP Code: 208XX
Date Received: 2023-12-19T12:00:00-05:00
Date Sent to Company: 2023-12-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Records show that on XX/XX/23 my XXXX XXXX checking account with was unexpectedly closed by Wells Fargo. I was only made aware after logging onto my online banking and saw my account had a {$0.00} balance and statement that the account was closed. I contacted the number provided on the online account, which said they could not assist me, however the account was closed because my " Principal '' address they have on file for my business can not be a XXXX XXXX XXXX This is not the case. My " Mailing '' address for this account is a XXXX XXXX XXXX however my " Principal '' address is my home residence. I did not receive any previous emails regarding this issue with my account until after I had called into the online number my online account provided, simply stating my account was closed. I have spoken to many online bankers regarding this and even went into the branch and spoke with the Mgr. All they were able to tell me is that they mailed my remaining balance in my account to my " Mailing '' address in the form of a certified check. They would not stop the check and simply transfer to another one of my accounts. Within the last 3 mths I had recently paid for new printed check on this account, I have multiple merchants tied to this account for XXXX and auto deposits into this account from my merchant services company. This has completely shut my business down.
Frequently Asked Questions
What is Complaint #8031293 about?
Complaint #8031293 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-12-19T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.