Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8030947
Complaint Overview
Complaint ID: 8030947
Company: American Express Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Michigan
ZIP Code: 48104
Date Received: 2023-12-19T12:00:00-05:00
Date Sent to Company: 2023-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or around XXXX XX/XX/XXXXXXXX I received an e-mail from XXXX notifying me they'd finished their reinvestigation for an American Express account ending XXXX. XXXX alleges the information has been verified as reported by AMEX as of XXXX XX/XX/XXXX. The account was alleged by AMEX to have been charged from profit to loss on XXXX XX/XX/XXXX, quoting AMEX DIRECTLY : " Because of the continued delinquency status of your account, it was charged off on XX/XX/XXXX. '' ( XXXX XXXX XX/XX/XXXXXXXX response to XXXX & XXXX ). According to the law the Date of First Delinquency reported must be a date that precedes the date the account is placed for collection, charged to profit or loss, or subjected to any similar action ( 15 U.S. Code 1681s2 ( 5 ) ( A ) ). Further, the date of delinquency determines how long the debt can be reported on a consumer 's credit report ( FCRA 623 ( a ) ( 5 ) ( A ) ). A CRA may report a delinquent debt for seven years from the date of delinquency. Currently XXXX and XXXX report the Date of First Delinquency as XX/XX/XXXX. But, AMEX own responses to CFPB complaints state plainly the account was charged from profit to loss on XXXX XX/XX/XXXX. Despite that fact, AMEX verifies the date as XX/XX/XXXXXXXX each time this account is disputed through the CRAs. That is unfair ( 12 U.S. Code 5531 ) and unlawful ( 15 U.S. Code 1681s2 ). The FTC has an entire web page " Consumer Reports : What Information Furnishers Need to Know '' which spells all of this out, going as far as to addresses the illegality of changing the date of first delinquency on a consumers account to a later date that is ( a date AFTER a date of charge off, ) referring to it as an unlawful re-aging of an account. Even if the date is " sticky, '' the CRAs, specifically XXXX and XXXX, have XXXX ( XXXX ) excuse for continuing to persist the information when it is inaccurate on its face. XXXX and XXXX can not claim they do not know account ending XXXX in my credit files is the same account with with card ending XXXX because they can match the account/trade by balance and confirm the card number and account number match the same set of information. I have disputed this issue at least twenty ( 20 ) times over XXXX with XXXX and XXXX directly and/or through the CFPB. I have also disputed it directly through the CFPB with AMEX. In fact AMEX knows there is a consistent problem with the way they are reporting this account because the try and gloss over it, " The account has been updated since our last response on XX/XX/XXXXXXXX and now reflects as an unpaid charged off account. An account that is charged off indicates that the debt has been written off as a loss to our company due to serious delinquency on the account... It is important to know your account charge off date of XX/XX/XXXX has not changed, '' ( XXXX XX/XX/XXXXXXXX response to CFPB complaint XXXX ). Really? If it hasn't " changed, '' then was the information ever reported accurately to the CRAs? It doesn't sound like it especially considering it's being reported as a charged-off account for the first time in XX/XX/XXXXXXXX for what AMEX claims XXXX place XXXX XX/XX/XXXX. That's not within the ninety ( 90 ) period required ( 15 U.S. Code 1681s2a ( 5 ) ( A ) ). Whereas accounts are required to be changed from profit to loss within six ( 6 ) billing cycles after not receiving payment ( see 65 FR 36903 ), AMEX reported the account as consistently delinquent by one-hundred eighty ( 180 ) days from XX/XX/XXXXXXXX to XX/XX/XXXX. At this point the CRAs know or have reasonable cause to believe the information is incorrect : the date of first delinquency as reported by XXXX and XXXX is a month for which the account is reported as " paid on time '' in the payment history. AMEX own responses to the CFPB clearly say " The account was charged off on XXXX XX/XX/XXXX. '' Thus, upon receiving the disputes from the CRAs, American Express was to have long ago modified the date of first delinquency to the date PRECEDING XXXX XX/XX/XXXX, deleted the charge-off payment history and charge-off remarks, or permanently blocked the Charge-off history and remarks from its reporting ( FCRA 623 ( b ) ( 1 ) ) because they know or have reason to believe the information they are furnishing is inaccurate. They did not and have failed to notify each CRA to which they provided inaccurate information which is required ( Furnisher Rule 660.4 ( e ) ). AMEX has engaged in fraudulent, deceptive, and unfair business practices and those practices continue to harm me as a consumer.
Frequently Asked Questions
What is Complaint #8030947 about?
Complaint #8030947 was filed against American Express Company regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-12-19T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.