Credit card -- Problem with a purchase shown on your statement -- Complaint #8021978
Complaint Overview
Complaint ID: 8021978
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 11411
Date Received: 2023-12-18T12:00:00-05:00
Date Sent to Company: 2023-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received the following text " Free Fraud Alert : Jet Blue Card ending XXXX XXXX A charge for {$2600.00} at XXXX XXXX XXXX was not approved on XX/XX/XXXX. Reply 1 if valid. Reply 2 if not valid ''. I immediately responded by typing " 2 ''. See attached for further information. A hold was placed on my card and I called the credit card company BARCLAYS on XX/XX/XXXX to investigate the charges as well as other charges. I was informed there was a charge for {$3000.00} to XXXX establishment as well and the charge was approved. I disputed the charge and the credit card company credited my card pending investigation. On XX/XX/XXXX, I noticed the charge of {$3000.00} recurred on my card. I called again to dispute charge and a temporary credit was issued pending a second investigation. I tried calling the credit card company but not success in resolving this issue.I received a letter XX/XX/XXXX, indicating the charge is valid and the {$3000.00} was applied to my account. I called the credit card company BARCLAYS to request video, picture, signature or other proof. The credit card rep reported the charge was made in person.
Frequently Asked Questions
What is Complaint #8021978 about?
Complaint #8021978 was filed against Barclays Bank Delaware regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-12-18T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.