Debt collection -- Attempts to collect debt not owed -- Complaint #8016661
Complaint Overview
Complaint ID: 8016661
Company: Citizens Financial Group, INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Wisconsin
ZIP Code: 530XX
Date Received: 2023-12-17T12:00:00-05:00
Date Sent to Company: 2023-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I initially received an account summary from Citizens Pay with a statement balance for XXXX XXXX XXXXXXXX XXXX XXXX XXXX. It used a XXXX XXXX address that is not my account. I ignored it thinking it was junk or fraudulent as I did not apply for the line of credit nor do I even own an XXXX and they used a XXXXXXXX XXXX address as the account name. I then received notice from a debt collector. I submitted the dispute form regarding the claim and they returned a statement from Citizens Pay.
Frequently Asked Questions
What is Complaint #8016661 about?
Complaint #8016661 was filed against Citizens Financial Group, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-12-17T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.