Checking or savings account -- Closing an account -- Complaint #8016620
Complaint Overview
Complaint ID: 8016620
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-Issue: Company closed your account
State: Massachusetts
ZIP Code: XXXXX
Date Received: 2023-12-17T12:00:00-05:00
Date Sent to Company: 2023-12-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I called the bank 3 times : XXXX. XX/XX/XXXX : I requested closing the XXXX account ending XXXX. No funds have been received as of XX/XX/XXXX. XXXX. XX/XX/XXXX : a. I called the bank to ask why the balance of the immature XXXX account with maturity date XX/XX/XXXX suddenly disappeared. The balance was visible through XX/XX/XXXX. When I looked a second time that day, the balance dropped to {$0.00} b. The bank claimed that I had requested closing the account on XX/XX/XXXX. c. That is not true. I only requested closing the account account XXXX XXXX. XX/XX/XXXX. I called the bank again to ask why account XXXX had been closed. I spoke to XXXX who told me that I had requested the closure on XX/XX/XXXX. XXXX. XX/XX/XXXX : I received a check from XXXX XXXX for account XXXX with a penalty of {$540.00}
Frequently Asked Questions
What is Complaint #8016620 about?
Complaint #8016620 was filed against BMO Bank National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-12-17T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.