Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8015003
Complaint Overview
Complaint ID: 8015003
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Illinois
ZIP Code: 604XX
Date Received: 2023-12-17T12:00:00-05:00
Date Sent to Company: 2023-12-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am writing to file a complaint against Equifax regarding a series of issues I have encountered while attempting to update my credit report. The details of my experience are outlined below : On XX/XX/XXXX, I visited the Equifax website to update my credit report. However, I encountered an error with the code " BLNK, '' indicating that my credit report was blank. Following this, I promptly contacted Equifax customer service, and a representative assured me that the issue would be resolved within 15 minutes. Unfortunately, the problem persisted. On XX/XX/XXXX, I reached out to Equifax again via their website. This time, a representative acknowledged the error and committed to resolving it. He explained that the steps to rectify the situation involved removing internal data blocking my report, escalating the issue, removing a fraud alert, and resetting my password. Despite my reservations about the necessity of resetting my password, the representative assured me that it was a required step to address the " BLNK '' error. To substantiate our conversation, he provided a confirmation code. Regrettably, on XX/XX/XXXX, I discovered that the issue persisted. Unable to access my credit report through Equifax, I resorted to annualcreditreport.com, only to find that my Equifax report now displayed an incorrect birthdate ( XX/XX/XXXX instead of XX/XX/XXXX ) and two unauthorized accounts from XXXX XXXX XXXX XXXX. These inaccuracies were introduced during the attempted resolution of the " BLNK '' error, and I believe they are damaging my ability to purchase a home. I am requesting an immediate investigation into the following matters : Removal of the " BLNK '' error from my credit report. Correction of the inaccurate birthdate on my Equifax report. Immediate removal of the fraudulent accounts from XXXX XXXX XXXX XXXX. Resolution of any negative impact on my credit score resulting from these inaccuracies. I am in the process of purchasing a home, and the presence of these unauthorized accounts is jeopardizing my ability to secure financing. I appreciate your prompt attention to this matter and request your assistance in ensuring a swift and satisfactory resolution.
Frequently Asked Questions
What is Complaint #8015003 about?
Complaint #8015003 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2023-12-17T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.