Checking or savings account -- Managing an account -- Complaint #8013475
Complaint Overview
Complaint ID: 8013475
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Kansas
ZIP Code: 672XX
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I asked Capital One weeks ago before i filed this complain, to refund me 4 charges related to fraudulent transactions made by two different merchants in XXXX, XXXX where i am at the moment staying due to Business, Merchants are Jumbo Supermarkets and XXXXXXXX XXXX XXXX as they charged my debit card, later told me card was not read and i had to pay cash at their stores, later finding out the charges were made, i even provided CapitalOne with the requested receipts and additional documentation that proves that even the receipts show Payment made in cash yet CapitalOne comes in a phone call i made to them yesterday XXXX XXXX, 2023, ( because i did not heard from them even on an email or anything since i placed this charge disputes ), with a bunch of excuses and lies of information that was not provided to me by them, saying they wont issue a refund because I Paid in cash, also the Representative who took my call, tells me in a very unprofessional attitude and tone to better take my Money to XXXX XXXX or other XXXX if they refunded me in the past for fraudulent charges, as answer because i told him before how irresponsible CapitalOne is with clients that keep their business moving, ended the call refusing to refund me this unfair and fraudulent charges, as its my right as customer not having to pay double for products and services.
Frequently Asked Questions
What is Complaint #8013475 about?
Complaint #8013475 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.