Checking or savings account -- Managing an account -- Complaint #8013431
Complaint Overview
Complaint ID: 8013431
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: West Virginia
ZIP Code: 252XX
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
From the moment I tried making my first deposit received nothing but the run around. Came through to get {$500.00} out in the drive thru had to come inside. XXXX was XXXX people deep and decided to close account and withdraw my $ XXXX. Was told they didnt have enough cash to give me, and could do a cashiers check. Been waiting for over and hour and XXXX min to get it done. Provided license and a credit card along with phone with text message verified by bank. Have had nothing but problems. Holds on checks. Couldnt wire funds. No assistance at banks but at XXXX XXXX. Had to go inside the bank again to get my account unlocked. Had this account less than a month. Banks should not be able to hold your funds. This bank at XXXX XXXX XXXX XXXX, XXXX FL said they didnt have the funds to give me. Then how are they doing business? Why would I need to wait to get my money. This bank should be shut completely down. How many people are they taking advantage of?
Frequently Asked Questions
What is Complaint #8013431 about?
Complaint #8013431 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.