Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8013289
Complaint Overview
Complaint ID: 8013289
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Kentucky
ZIP Code: 40219
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/23 my Chime account was hacked. I began receiving thousands of texts nonstop, to prevent me from receiving notifications from my bank. I called chime support because my phone number, email and password to my account was changed during this period. They were able to change my account email, then I was hung up on. I called again to dispute the transactions and was told to call back in an hour because they were having server problems with my account. I called a third time and was told nothing could be resolved. I highly suspect that inside sources of chime stole my information/money. I have transactions being made from XXXX XXXX. I have a charge from XXXX of {$1500.00}, another from XXXX XXXX of {$40.00}, XXXX XXXX XXXX of {$42.00}. Please help and publish this so others are warned to avoid this bank.
Frequently Asked Questions
What is Complaint #8013289 about?
Complaint #8013289 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.