Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #8012952
Complaint Overview
Complaint ID: 8012952
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Tennessee
ZIP Code: 38119
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Account/vehicle paid off on/about XX/XX/2023. A copy of sales contract was sent to me stamped " paid in full '' and congratulations to me for the payoff, but no mention of the lien release. This was received with a date of XX/XX/2023. I waited patiently for the title to arrive but by mid XXXX I contacted Ally customer service XXXX for assistance. Since XXXX, I've contacted AllyXXXX several times requesting my title and/or lien release document to be sent to me. Of course, each time the agent supposedly documented the request and advise the pay in full office or something to that effect, would have to respond to the request and would mail the item. After the first couple of follow-up calls from me, I was told the title and/or lien document was sent and if I didn't receive it, it was probably lost in the mail system. They would request again and resend. The last two contacts to the Ally customer serviceXXXX office I was told that the previous request was never responded to by the in office request. As of today, XX/XX/2023, same response of " No response from in office request, but will resend request for title and/or lien release for transmit to me.
Frequently Asked Questions
What is Complaint #8012952 about?
Complaint #8012952 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.