Debt collection -- Communication tactics -- Complaint #8012938
Complaint Overview
Complaint ID: 8012938
Company: American Express Company
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Florida
ZIP Code: 327XX
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a credit card with American Express, that fell past due. I received at least 13 robo-calls regarding the delinquency where multiple robotic voicemails were left on my cell phone, from XXXX to XXXX of XXXX. This is a direct violation of The Florida Consumer Collection Practices Act ( FCCPA ). The FCCPA protects consumers from certain debt collection actions. Specifically, it prohibits debt collectors and telemarketers from making robo-calls to your cellular phone.
Frequently Asked Questions
What is Complaint #8012938 about?
Complaint #8012938 was filed against American Express Company regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.