Credit card -- Other features, terms, or problems -- Complaint #8012896
Complaint Overview
Complaint ID: 8012896
Company: Block, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Maryland
ZIP Code: 20910
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My debit card was hacked with someone attempting multiple {$100.00}, then {$90.00}, then {$20.00}, then {$5.00} withdrawals on CashApp on XXXX. I didn't request a CashApp account. My credit union, XXXX XXXX, alerted me to the fraudulent activity. Today, XXXX, I received a XXXX XXXX from CashApp. I tried to call to talk to support, was told all advocated were busy and asked if I wanted a callback. I missed the callback and have been unsuccessful at reaching the company subsequently.
Frequently Asked Questions
What is Complaint #8012896 about?
Complaint #8012896 was filed against Block, INC. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.