Credit card -- Fees or interest -- Complaint #8012825
Complaint Overview
Complaint ID: 8012825
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Florida
ZIP Code: 328XX
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I set up a bill payment from my XXXX XXXX account with a delivery date of XX/XX/XXXX My American Express bill is due on XX/XX/XXXX The records on the XXXX Website state : " Delivery date XX/XX/ Your payment will be debited on XX/XX/XXXX XXXX two business days prior to your delivery date. '' The records on the Amex website state the payment wasn't received until XX/XX/. I was hit with a late fee from Amex of {$29.00}. I was also charged {$76.00} in interest. I called American Express and they refunded the late fee as a courtesy but will not budge on the interest. They are claiming that they don't hold payments, they claim the payment wasn't delivered until XX/XX/. I spoke to a customer service agent via chat and a supervisor via chat as well on XX/XX/. I then spoke to XXXX and explained the situation, and they are claiming they sent the payment on XX/XX/. I spoke to a customer service agent via chat and a supervisor via chat as well on XX/XX/.
Frequently Asked Questions
What is Complaint #8012825 about?
Complaint #8012825 was filed against American Express Company regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.