Credit card -- Trouble using your card -- Complaint #8012722
Complaint Overview
Complaint ID: 8012722
Company: Clgf Holdco 1, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: California
ZIP Code: 955XX
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted the company by telephone on XX/XX/2023 to inform them of my new mailing address and that I required a new card to replace my expired XXXX. I was told that my account would be updated, my new card would be mailed and that this would be initiated without any issues. On XX/XX/2023 when I attempted to activate and use my new XXXX, I was unable to do so. When I then contacted Destiny MasterCard/Concora credit, I was told that there was a security block placed on my card due to suspicious activity. When I inquired as to what this activity was, I was informed that it was the change of address that I had requested ( the only such change I had ever requested or listed on my history in approximately XXXX years ). Subsequent to XXXX phone calls and conversations with no less than XXXX different XXXX credit representatives, I was told that there was no solution available that would lift the block on my card short of my mailing in a paper copy of my drivers license ( also disregarding my " electronic communication '' account preferences ). Despite my requests to speak to XXXX different account managers and my insisting that my license would reflect my prior mailing address, my offer to email in the license instead and my telling the representatives of my need to access my card, there was no solution offered to me aside from long telephone holds. I this closed my account out of sheer frustration and disgust with these business practices. Credit card companies are known for their predatory behavior, but this company goes far beyond what I've experienced in terms of total disregard for customer service and desire for expediency in any realm aside from collecting capital from its customers. I don't know whether anything can be done with this complaint, but I hope that it brings some degree of awareness to someone with the ability to hold Concord credit accountable.
Frequently Asked Questions
What is Complaint #8012722 about?
Complaint #8012722 was filed against Clgf Holdco 1, LLC regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Clgf Holdco 1, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Clgf Holdco 1, LLC?
Yes, visit the Clgf Holdco 1, LLC company profile at readthecomplaint.com/company/clgf-holdco-1-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.