Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8012462
Complaint Overview
Complaint ID: 8012462
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Incorrect information on your report
Sub-Issue: Information that should be on the report is missing
State: Illinois
ZIP Code: 60402
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023, at approximately XXXX CST, I called Equifax and spoke to XXXX ( employee ID : XXXX ). I was informed that in order for Equifax to update my new permanent address, I needed to supply a cover letter with the request, a copy of my State issued ID, and a copy of my social security card. I refused to send this type of sensitive information over mail because of identity theft concerns or that information getting lost in the mail. I asked Equifax if there was another way to verify and why I could not just update my online account with the new address like I did with XXXX and XXXX. I did not receive a good response and instead the agent repeated the only way I could update my address. Equifax has not earned my trust as a consumer with my sensitive data and I am shocked there are not less burdensome and archaic ways for a consumer to execute this request.
Frequently Asked Questions
What is Complaint #8012462 about?
Complaint #8012462 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.