Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8012335
Complaint Overview
Complaint ID: 8012335
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 94607
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, I leased a XXXX XXXX XXXX. At this time, I signed up for automatic payments. In XX/XX/XXXX, the lease amount changed due to from what I understand as taxes, without notification and XXXX XXXX unenrolled me from automatic payments. In XX/XX/XXXX, I called XXXX and paid the XXXX payment on XX/XX/XXXX and reenrolled in automatic payments. At this time, XXXX verified I was reenrolled in automatic payments. The next month, XXXX again unenrolled me from automatic payment without notification. On XX/XX/XXXX, I called XXXX and discovered they added late fees and late payments to my record. At this time, I paid off the entirety and again reenrolled in automatic payments. At the end of XXXX, XXXX submitted this to the credit bureau and my credit score significantly dropped, as well as my 100 % on-time payment. I contacted XXXX about this and submitted a dispute on XX/XX/XXXX. However, it went unanswered. Please help me.
Frequently Asked Questions
What is Complaint #8012335 about?
Complaint #8012335 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.