Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8012315
Complaint Overview
Complaint ID: 8012315
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 92120
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company ( XXXX XXXX ) has not reported my payments since XX/XX/XXXX per conversation with Equifax representative on XX/XX/XXXX. This representative hung up on me because she didnt want to answer my question as well. Account is paid in full since XXXX week of XXXX. Account is closed, recieved title and {$2.00} check from company. Disputed with Equifax on XX/XX/XXXX, results came in XX/XX/XXXX. No update to paid in full account. Resubmitted XX/XX/XXXX. Equifax updated payment history back in XX/XX/XXXX but did not add paid in full, remove balance and add last payment. Reporting my account in good standing for XXXX, XXXX and XXXX stating normal payment was made. Thats fraud because they should of received a ledger from company showing my last payment of full balance. This bureau allows fraudulent companies to report. I have added the consumer affairs review page for this company to show their fraudulent ways. Equifax helps them to do this. https : XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8012315 about?
Complaint #8012315 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.