Mortgage -- Trouble during payment process -- Complaint #8010583
Complaint Overview
Complaint ID: 8010583
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Loan sold or transferred to another company
State: New York
ZIP Code: 145XX
Date Received: 2023-12-15T12:00:00-05:00
Date Sent to Company: 2023-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When we attempted in XXXX to pay our mortgage to Mr Cooper, we were unable To log into the online payment app. We have always paid every XXXX weeks and were up to date with payments. We were unable to contact the company by phone or email and received nothing by mail or email. From reading some articles online, it seems that our mortgage was now to be with XXXX services, some offshoot of Mr Cooper. We paid via a phone app for XXXX but felt very uncomfortable, it all seemed very unprofessional and cagey. Now the XXXX site is saying mortgages have transferred XXXX. We still have had no written or email communication and attempts to call or use their live chat has been unsuccessful. I have tried XXXX today and as usual the lines to speak to either a real or virtual person are crammed. I do not feel comfortable paying a different random person each month without some kind of formal communication. According to XXXX website, this site is not authorized by the New York XXXX Department XXXX XXXX XXXX. No mortgage loan applications for properties located in the state of NY will be accepted through this site
Frequently Asked Questions
What is Complaint #8010583 about?
Complaint #8010583 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-12-15T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.