Debt collection -- Attempts to collect debt not owed -- Complaint #8010385
Complaint Overview
Complaint ID: 8010385
Company: Shellpoint Partners, LLC
Product: Debt collection
Sub-Product: Mortgage debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Texas
ZIP Code: XXXXX
Date Received: 2023-12-15T12:00:00-05:00
Date Sent to Company: 2023-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am making my payments online XXXX XXXX. Maybe are received by company but not posted timely and I am being charged a late fee. Company had a change in address about XX/XX/XXXX and delays in posting payments. Please help me get a credit for the late fee charged by NewRez for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX
Frequently Asked Questions
What is Complaint #8010385 about?
Complaint #8010385 was filed against Shellpoint Partners, LLC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-12-15T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.