Prepaid card -- Trouble using the card -- Complaint #7998423
Complaint Overview
Complaint ID: 7998423
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Wisconsin
ZIP Code: 53703
Date Received: 2023-12-13T12:00:00-05:00
Date Sent to Company: 2023-12-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used the amex gift card to try to order from several vendors online, including XXXX. Every time, it said the charge was declined by my card. The card says that it's balance is {$200.00}. To test, on XX/XX/XXXX, I tried to use it online small amounts like {$25.00}, declined.Then large amounts like {$150.00} and {$200.00}, declined. Next I tested XX/XX/XXXX in a brick and mortar store. We tried small and large amounts. All declined. Most recent was XX/XX/XXXX online with XXXX for {$200.00} - declined I know I'm using the right information because each time I try, my gift card balance shows that there was a charge attempt and holds {$0.00} in limbo for 10 days until the decline clears. It's impossible to get ahold of anyone at AMEX, to help me.
Frequently Asked Questions
What is Complaint #7998423 about?
Complaint #7998423 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-12-13T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.