Checking or savings account -- Closing an account -- Complaint #7998191
Complaint Overview
Complaint ID: 7998191
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: North Carolina
ZIP Code: 27312
Date Received: 2023-12-13T12:00:00-05:00
Date Sent to Company: 2023-12-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My father designated his accounts split XX/XX/50 payable upon death to my sister and me. He bought a CD at Wells Fargo in the amount of {$160000.00}. Wells Fargo removed the Payable Upon Death beneficiary designation without informing my father on the CD. Consequently, Wells Fargo has held my fathers money for two years now in a subpar CD rolling over, refusing to pay it out, after his death. My Dad was XXXX XXXX XXXX. There was no way my Dad knew Wells Fargo removed his beneficiary designations when he bought the CD. That was specifically AGAINST his wishes!
Frequently Asked Questions
What is Complaint #7998191 about?
Complaint #7998191 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-12-13T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.