Money transfer, virtual currency, or money service -- Problem adding money -- Complaint #7984864
Complaint Overview
Complaint ID: 7984864
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Problem adding money
State: Wisconsin
ZIP Code: 53210
Date Received: 2023-12-11T12:00:00-05:00
Date Sent to Company: 2023-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX United States I also added funds on XXXX in the amount of {$600.00} as well as XX/XX/ I added {$600.00} and XX/XX/ I added {$600.00} totaling to {$2400.00} to pay my credit builder. For a month straight the customer service claimed to see the payments processing and would tell me that my balance and available spending would update but it never did. After calling to see what the issue was with the payment I was told that they no longer could see the payment at all and there was nothing to update as well as no information to provide.
Frequently Asked Questions
What is Complaint #7984864 about?
Complaint #7984864 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Problem adding money. It was received by the CFPB on 2023-12-11T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.