Mortgage -- Struggling to pay mortgage -- Complaint #7984724
Complaint Overview
Complaint ID: 7984724
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Georgia
ZIP Code: 30041
Date Received: 2023-12-11T12:00:00-05:00
Date Sent to Company: 2023-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Essentially we were victims of Wells Fargo 's widespread mismanagement of home loan modification applications during the period XXXX. Our home was financed by Wells Fargo and when the housing market crashed, we requested a home loan modification from Wells Fargo. Intially we received a letter from Wells Fargo stating we were approved. They placed us on a trial payment period which we successfully completed and were then placed on a new modified payment plan. After approximately 2 months of the new modified loan payment, we suddenly started receiving letters that we were in default. We called and wrote numerous letters to Wells Fargo and were finally told that our first medication had been voided and since our home was owned by a group of investors, we were no longer eligible for a loan modification. We attended all of the homeownership workshops sponsored by Wells Fargo including one held at the XXXX XXXX in XXXX, but nothing we did stopped Wells Fargo from pushing us toward foreclosure. Eventually, we hired an attorney and filed for bankruptcy to stop the foreclosure process. Based on our treatment of the financial stress and the mismanagement of our home loan modification caused by Wells Fargo, we believe we should have included in the settlement.
Frequently Asked Questions
What is Complaint #7984724 about?
Complaint #7984724 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-12-11T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.