Credit card -- Problem when making payments -- Complaint #7975297
Complaint Overview
Complaint ID: 7975297
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Massachusetts
ZIP Code: XXXXX
Date Received: 2023-12-09T12:00:00-05:00
Date Sent to Company: 2023-12-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After AAA switched credit card vendors to Comenity Bank, this new vendor seemed unable to process my payments properly. After several months of on-time complete payments of full balance not showing up on my statements, I stopped using the card. Twice they even sent my payment check back to me saying they did not know what account to credit this payment to, even though the final digits of the account number were printed right on the check. Of course the checks were sent back to them by me, but then they proceeded to charge me late fees and interest ( for payments I had made on time and in full ) and now, they are ruining my credit with the credit agencies, claiming I have not paid my bill ( s ). My bank ( XXXX XXXXXXXX XXXX ) does use a third-party bill payment vendor, but I have proof that all payments were sent on time ( to the correct [ listed/bill payment ] address ) and this has been confirmed by my bank. Before the switch to Comenity bank, I have NEVER had ANY problems sending credit card payments to ANY OTHER credit card company. EVER. BTW : In their correspondence, their letterhead address has typos so it makes corresponding with them an unsure gamble.
Frequently Asked Questions
What is Complaint #7975297 about?
Complaint #7975297 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2023-12-09T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.