Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #7975127
Complaint Overview
Complaint ID: 7975127
Company: Populus Financial Group, INC. (F/K/A Ace Cash Express)
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Texas
ZIP Code: 78210
Date Received: 2023-12-09T12:00:00-05:00
Date Sent to Company: 2023-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Added fees that I wasn't informed about. And I can't even access my loan account to see my payments I've already made or owe?
Frequently Asked Questions
What is Complaint #7975127 about?
Complaint #7975127 was filed against Populus Financial Group, INC. (F/K/A Ace Cash Express) regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2023-12-09T12:00:00-05:00.
How did Populus Financial Group, INC. (F/K/A Ace Cash Express) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Populus Financial Group, INC. (F/K/A Ace Cash Express)?
Yes, visit the Populus Financial Group, INC. (F/K/A Ace Cash Express) company profile at readthecomplaint.com/company/populus-financial-group-inc-f-k-a-ace-cash-express to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.