Vehicle loan or lease -- Managing the loan or lease -- Complaint #7973614
Complaint Overview
Complaint ID: 7973614
Company: U.S. Auto Credit Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: North Carolina
ZIP Code: 28262
Date Received: 2023-12-08T12:00:00-05:00
Date Sent to Company: 2023-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Urgent Request for Resolution of Car Purchase Issues To whom it may concern, I am writing to bring to your attention a series of issues I have encountered since purchasing a car from XXXX XXXXthe dealership / US Auto Credit The bank on XX/XX/2022, at XXXX XXXX. Two days after the purchase, the car broke down, and despite assurances from the dealership about addressing the issue, I have faced continuous challenges. I have diligently attempted to communicate with XXXX XXXX, both through messages and calls, over the past year regarding the status of my car and the necessary repairs. Despite my consistent efforts, I have experienced a lack of responsiveness, leaving me without updates on my car 's condition. After Promised to fix the car. Despite my ongoing up to date monthly payments, my car has been unusable for over a year. This situation is particularly distressing as I rely on my vehicle for work, bringing my kids to school especially during events such as New York XXXX XXXX, where transportation is crucial. Upon returning from New York XXXX XXXX she gave me a car to use since my car was still not in use on XX/XX/XXXX, XXXX XXXX, That car broke down again, putting me and an influencer in a distressing situation. The XXXX XXXX response, notably from XXXX, was unexpectedly dismissive, leaving us stranded and disregarding our safety concerns. Following these events, I discovered that my car was not registered for almost three months, and upon its return, it exhibited further mechanical issues, breaking down once more at my house. In light of these ongoing challenges and the apparent violations of the Truth in Lending Act, I must exercise my right of rescission. Which I never received. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #7973614 about?
Complaint #7973614 was filed against U.S. Auto Credit Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2023-12-08T12:00:00-05:00.
How did U.S. Auto Credit Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against U.S. Auto Credit Corporation?
Yes, visit the U.S. Auto Credit Corporation company profile at readthecomplaint.com/company/u-s-auto-credit-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.