Checking or savings account -- Problem with a company's investigation into an existing problem -- Complaint #7973426
Complaint Overview
Complaint ID: 7973426
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 94568
Date Received: 2023-12-08T12:00:00-05:00
Date Sent to Company: 2023-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter from Wells Fargo dated XX/XX/2023, 5 years after I closed my account with them. I called the number on the letter provided and it was a robot and was not Wells Fargo. I called the real number for Wells Fargo and got a hold of a customer Service person. When I called them to ask about the letter they stated the letter is legitimate and that I need to just deal with what they opened. They enrolled me in ID theft protection without my consent or authorization. They refused to close the account or provide any sense of remediation. When I explained to them that the number provided on the letter was fake and a robot, they stated I needed to call that number back to confirm all my information with the fake number.
Frequently Asked Questions
What is Complaint #7973426 about?
Complaint #7973426 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-12-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.