Credit card -- Problem with a purchase shown on your statement -- Complaint #7973190
Complaint Overview
Complaint ID: 7973190
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: 78521
Date Received: 2023-12-08T12:00:00-05:00
Date Sent to Company: 2023-12-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Looking Through My Postcards From My Travels, I Noticed a Receipt. On XXXX XXXX Someone With A Credit Card ( An Old Credit Card Number I Once Had ) From Wells Fargo Charged an Amount of Around XXXX XXXX. Dollars at the XXXX XXXX in XXXX. Now, The Truth is Stranger Than Fiction. I Had to Close My Account Because My Father XXXX XXXX XXXX Steals From My Account Because They Would Not Allow Me to Change My Account From XXXX XXXX When I Had Initially Told Them I Was XXXX XXXX XXXX XXXX I am XXXX XXXX XXXX But There Are at Least XXXX XXXX XXXX. Do You See the Problem? So I Believe, They Cloned My Debit Credit Card and Pigbacked On Another Account They Had On My Name With My Social Security. Sounds Farfetched But It is Very Easy With the Number of Hackers in This Century. So, I am Filing a Complaint Against Wells Fargo That Should Also Go to The Justice Department For Cloning My Card and Stealing My Identity. Thank You, XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #7973190 about?
Complaint #7973190 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-12-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.