Credit card -- Other features, terms, or problems -- Complaint #7972057
Complaint Overview
Complaint ID: 7972057
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: 90403
Date Received: 2023-12-08T12:00:00-05:00
Date Sent to Company: 2023-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX I was the victim of a scam. I received email from XXXX/ w link to call, which I did. I was advised that I needed to transfer funds to pay for this. I said I did not do this, they said a claim needed to be done, I said fine, Then the person on the phone said that I need to check my bank account. I did and there was a huge transfer of funds into my account, and that I needed to return them via XXXX. I do not know how they got into my bank account at Wells Fargo Bank, I feel they had help, not only did I get the money and send it to these crooks, they also took money from my Wells Fargo Visa Account- CASH ADVANCE, which I did not authorize, nor did I know that this had been done. I immediately called the Wells Fargo Bank, they said I need to go into the office which I did, closed my accounts, filed the necessary paperwork for the FRAUD that was done with me, which I did. The bank manager said that Wells Fargo Bank should have caught this, but they did not. I did not authorize any of this, I have a verbal PASSSWORD on my accounts, no one from Wells Fargo Bank called me at any time. Now I have lost over {$20000.00} of my cash, plus the CASH ADVANCE money which Wells Fargo Bank is saying that I owe them, even though I did not authorize it. I have never taken a CASH ADVANCE. I feel that someone in Wells Fargo Bank is responsible for all that has happened to me, but Wells Fargo Bank refuses to tell me anything about who in Wells Fargo Bank approved of all that happened, which I firmly believe someone in the bank did make it all happen. Wells Fargo Bank has access to all of my information. I did not ever give any information out to anyone at anytime. I have received correspondence from Wells Fargo Bank saying I owe them the CASH ADVANCE MONEY, even thought I did not authorize it. I have had an account with Wells Fargo Bank since XXXX, Visa Account since XXXX.NO PROBLEMS. I need help. I am a senior, hitting XXXX. I have done reports to : XXXX XXXX Police XXXX, FBI, Federal Trade Comm.NAPSAXXXX, Office of the Comptroller of the Currency.
Frequently Asked Questions
What is Complaint #7972057 about?
Complaint #7972057 was filed against Wells Fargo & Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-12-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.