Prepaid card -- Trouble using the card -- Complaint #7968198
Complaint Overview
Complaint ID: 7968198
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Minnesota
ZIP Code: 553XX
Date Received: 2023-12-07T12:00:00-05:00
Date Sent to Company: 2023-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was given this card as a gift a while ago. Anytime I have attempted to use it is declined. I have attempted in stores where American Express is accepted as well as many different websites that take American Express. In my research, i found that you may need to register the card with American Express in order for the card to work. I called and registered the card. I attempted to use it again on various websites that same day with no luck. After waiting a couple of weeks, I tried again thinking it just needed time to update in their system but no luck yet again. I'm sick of spending so much time online trying to figure out how to use a measly {$50.00} gift card. It's ridiculous. Do not waste your time gifting anyone with an American Express gift card. Make it easy and hand them the cash instead. If a card is needed, I have never had any issues using the XXXX one. At this point, I just want my {$50.00} so I can use it.
Frequently Asked Questions
What is Complaint #7968198 about?
Complaint #7968198 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-12-07T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.