Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7967745
Complaint Overview
Complaint ID: 7967745
Company: Star One Credit Union
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 92025
Date Received: 2023-12-07T12:00:00-05:00
Date Sent to Company: 2023-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We made a wire transfer through our bank Star One Credit Union on XX/XX/XXXX for the amount of {$160000.00} for escrow. We received wire instructions from what appeared to be our lender, but later found out it was a fraud email pretending to be our lender with all the contract details. Our bank called to verify the transfer, but never mentioned the possibility of wire fraud. As a customer of Star One Credit Union, we expect our bank to protect us from possible fraud transactions.
Frequently Asked Questions
What is Complaint #7967745 about?
Complaint #7967745 was filed against Star One Credit Union regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-12-07T12:00:00-05:00.
How did Star One Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Star One Credit Union?
Yes, visit the Star One Credit Union company profile at readthecomplaint.com/company/star-one-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.