Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7967523
Complaint Overview
Complaint ID: 7967523
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Vermont
ZIP Code: 057XX
Date Received: 2023-12-07T12:00:00-05:00
Date Sent to Company: 2023-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PayPal transaction ID XXXX was wrongfully processed. On XX/XX/XXXX I received {$940.00} by mistake from another PayPal user. And when I tried to refund him that money, PayPal instead of taking it from my available PayPal balance, as I explicitly requested, tried to bill one of my funding bank accounts, where those funds were not available, resulting in an insufficient funds fee. As of XX/XX/XXXX, despite my numerous messages and phone calls, and while that person already received the money, that money is still available in my PayPal balance, which it should not be, if the transaction was processed correctly, while I have no idea if PayPal will try to again take that money - without my authorization, and after my explicit objection - from my bank account, resulting in another insufficient funds fee, because nobody from PayPal is contacting me and communicating with me.
Frequently Asked Questions
What is Complaint #7967523 about?
Complaint #7967523 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-12-07T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.