Credit card -- Problem when making payments -- Complaint #7967269
Complaint Overview
Complaint ID: 7967269
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: West Virginia
ZIP Code: 258XX
Date Received: 2023-12-07T12:00:00-05:00
Date Sent to Company: 2023-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive not had any prior issues with Capital One granted Ive only had an account for a small time now. On XX/XX/XXXX my beginning of the day available credit was {$770.00}. I went out shopping for XXXX gifts and before doing so called to tell you all of this and to see if I could do anything to pay off my balance and have my available credit adjust near instantly. The representative said that I could do a bill payment ( as Ive done before ) or wire transfer for almost instant posting. I went ahead and used my card and at the end of the shopping spree my available balance was {$67.00}. So to have this increased I went ahead and paid {$500.00} from my Capital One checking using bill pay. When I got home and was doing my budgeting I seen I had enough extra to go ahead and pay more so I paid another {$120.00} from my C1 checking bill pay. I wake up on XX/XX/XXXX to see my {$500.00} posted but not added to my available credit. I keep calling in to get answers and get a different response everytime! The most common ones is A ) the pending transactions in my account are effecting it B ) the money I used on XX/XX/05 included the {$500.00} I paid at the end of the day C ) the money is being held. As per Capital One terms of service they are legally obligated to not withhold any money that has been posted to an account from its available balance. Ive done this a few times when my available credit was low using bill pay from my Capital One checking and Ive never had my money withheld for more than 48 hours from my available credit. Not only is this wrong its illegal and shows Capital One violating their own Terms of Service.
Frequently Asked Questions
What is Complaint #7967269 about?
Complaint #7967269 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2023-12-07T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.