Vehicle loan or lease -- Repossession -- Complaint #7961067
Complaint Overview
Complaint ID: 7961067
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Loan balance remaining after the vehicle is repossessed and sold
State: Georgia
ZIP Code: 30606
Date Received: 2023-12-06T12:00:00-05:00
Date Sent to Company: 2023-12-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX around XXXX my car was illegally repossessed. I protested the repossession and the driver said its nothing he could do and to contact Ally. Ally removed title out of my name in order to sell the vehicle and reported the repossession to all credit bureaus. The next day I contacted Ally and after a brief investigation they admitted they were wrong and would return the car immediately. However, during this process the vehicle was illegally sold at an auction. After a month the vehicle was returned to me with scratches on the hood and a dead car battery which I had to replace. However title has not been reassigned to me. In the meantime Ally reported that I owe the remaining balance on my vehicle which I never authorized them to sell. Would love to speak to someone about this and thank you for your help. XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #7961067 about?
Complaint #7961067 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2023-12-06T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.