Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #7955017
Complaint Overview
Complaint ID: 7955017
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: California
ZIP Code: 92336
Date Received: 2023-12-05T12:00:00-05:00
Date Sent to Company: 2023-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2023, I used XXXX XXXX to receive payment for service rendered to a customer. Upon successfully charging customer 's card using XXXX XXXX, XXXX locked my ability to withdraw funds as they used to randomly, and requested I verify some information with them. Upon verifying the requested information, they went ahed to terminate my account, and threatened to hold my funds for XXXX which in return would cause unspeakable setback, hunger and possible eviction. I intend using the said funds to add up with the cash on me to pay my rent that same day I completed the services and got paid, but XXXX ruined it all and still refuse to let me access to my funds. Even though, ever since I started using their services for processing card payments, there has never ben a chargeback or dispute.
Frequently Asked Questions
What is Complaint #7955017 about?
Complaint #7955017 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2023-12-05T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.