Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #7954570
Complaint Overview
Complaint ID: 7954570
Company: Lennar Financial Services, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Confusing or misleading advertising or marketing
State: Florida
ZIP Code: 346XX
Date Received: 2023-12-05T12:00:00-05:00
Date Sent to Company: 2023-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Lennar Mortgage clearly advertises on their website that customers may " float down '' their rate one time within 30 days of closing. There are no stipulations or limitations stated. Lennar refuses to honor this advertised right to consumers.
Frequently Asked Questions
What is Complaint #7954570 about?
Complaint #7954570 was filed against Lennar Financial Services, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-12-05T12:00:00-05:00.
How did Lennar Financial Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Lennar Financial Services, LLC?
Yes, visit the Lennar Financial Services, LLC company profile at readthecomplaint.com/company/lennar-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.