Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #7949237
Complaint Overview
Complaint ID: 7949237
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: California
ZIP Code: 94536
Date Received: 2023-12-04T12:00:00-05:00
Date Sent to Company: 2023-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am unable to place to remove a security freeze via the Equifax website and also via their phone system. It gives me the error message that " We are temporarily unable to retrieve the status of your security freeze. Please try again later. '' This is impacting my ability to get a loan to purchase a home. Searching online reveals that this appears to be a common problem that people encounter only with Equifax.
Frequently Asked Questions
What is Complaint #7949237 about?
Complaint #7949237 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2023-12-04T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.