Mortgage -- Trouble during payment process -- Complaint #7900671
Complaint Overview
Complaint ID: 7900671
Company: American Internet Mortgage
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Loan sold or transferred to another company
State: Arizona
ZIP Code: 85014
Date Received: 2023-11-24T12:00:00-05:00
Date Sent to Company: 2023-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When my mortgage was transferred ( XX/XX/2023 ) my autopay was charged twice in 1 month. I requested credit on the duplicate payment ( contacted them twice ) but my message was never returned.
Frequently Asked Questions
What is Complaint #7900671 about?
Complaint #7900671 was filed against American Internet Mortgage regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-11-24T12:00:00-05:00.
How did American Internet Mortgage respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against American Internet Mortgage?
Yes, visit the American Internet Mortgage company profile at readthecomplaint.com/company/american-internet-mortgage to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.