Credit card -- Problem with a purchase shown on your statement -- Complaint #7888518
Complaint Overview
Complaint ID: 7888518
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Connecticut
ZIP Code: 06790
Date Received: 2023-11-21T12:00:00-05:00
Date Sent to Company: 2023-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
-Contacted XXXX XXXX about an order on XX/XX/2023 that was delivered by XXXX but was sent a picture of it delivered to another doorstep clearly not my address. Order was for {$190.00} XXXXUpon contacting XXXX XXXX, they reccomended I contact American Express to dispute it so that I can get my money back -Provided Amex all documentation, but they keep telling me that it was delivered and they can't use the picture that it was delivered to some random doorstep as proof (??? ). Amex account # / Reference # : Account Ending In XXXX Reference Number : XXXX
Frequently Asked Questions
What is Complaint #7888518 about?
Complaint #7888518 was filed against American Express Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-11-21T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.