Mortgage -- Trouble during payment process -- Complaint #7888467
Complaint Overview
Complaint ID: 7888467
Company: Hometown Lenders, LLC
Product: Mortgage
Sub-Product: USDA mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Florida
ZIP Code: 344XX
Date Received: 2023-11-21T12:00:00-05:00
Date Sent to Company: 2023-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a tax bill in the mail, and it was not marked " to be paid from escrow '' which it should be. I attempted to contact my mortgage company - HomeTown Lenders , Inc. First I emailed them the issue, with a copy of tax bill, and when I didn't hear back, I tried calling, their phone was out of service, I tried to contact the local broker, and he also never returned calls/email/text messages. Today, XXXX XXXX, I once again went to reach out about tax bill, as well as to pay my mortgage payment due XXXX XXXX, and the HomeTown Lenders website hometownlenders.com / XXXX has been suspended. I again tried every phone number I had for them and all are disconnected or out of service. Tried once more to contact local broker still no response. I am not sure what to do now - I have no place to make a payment and do not want to be late .... Looking online, HomeTown Lenders seems to be out of business, I have had no contact from them since XXXX.
Frequently Asked Questions
What is Complaint #7888467 about?
Complaint #7888467 was filed against Hometown Lenders, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-11-21T12:00:00-05:00.
How did Hometown Lenders, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Hometown Lenders, LLC?
Yes, visit the Hometown Lenders, LLC company profile at readthecomplaint.com/company/hometown-lenders-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.