Debt collection -- Attempts to collect debt not owed -- Complaint #7880339
Complaint Overview
Complaint ID: 7880339
Company: Dfc Global CORP.
Product: Debt collection
Sub-Product: Payday loan debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: California
ZIP Code: 91601
Date Received: 2023-11-20T12:00:00-05:00
Date Sent to Company: 2023-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, I checked all XXXX of my credit reports and discovered that there is an inaccurate debt noted on my XXXX and XXXX XXXX XXXXThis false debt is being reported by a collection agency known as XXXX XXXX XXXX, XXXX with the original creditor being Money Mart. It is being inaccurately reported that I took out a loan in the amount of {$250.00} in XX/XX/XXXX. I immediately disputed the claim with both credit reporting agencies and contacted the original company from which this false debt came from - Money Mart. I called Money Mart on XX/XX/XXXX and Money Mart associates relayed to me that I do not owe them anything. I DID NOT TAKE OUT ANY LOAN from Money Mart in XX/XX/XXXX. Money Mart agreed there has been FRAUD and IDENTITY THEFT against me and escalated the matter to their XXXX XXXX division. I believe that Money Mart experienced a data breach in XXXX and that my personal information was stolen and used to place a fraudulent loan in my name at Money Mart. I have placed XXXX different tickets to the Money Mart 's XXXX XXXX department and no one has returned my calls to discuss this urgent matter. In addition, XXXX XXXX XXXX has failed to remove this invalid debt on my credit reports as my disputes have been refused by them. This inaccurate credit reporting has caused me financial harm by lowering my credit score and much emotional distress. My credit score and financial standing have been horribly affected by this blatant misinformation. Money Mart is violating the law by reporting inaccurate and false information about me on my credit reports in trying to collect on a fraudulent claim.
Frequently Asked Questions
What is Complaint #7880339 about?
Complaint #7880339 was filed against Dfc Global CORP. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-11-20T12:00:00-05:00.
How did Dfc Global CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Dfc Global CORP.?
Yes, visit the Dfc Global CORP. company profile at readthecomplaint.com/company/dfc-global-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.