Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #7877037
Complaint Overview
Complaint ID: 7877037
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: California
ZIP Code: XXXXX
Date Received: 2023-11-19T12:00:00-05:00
Date Sent to Company: 2023-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used Equifax to place a freeze on my credit report a while back on their website. I tried to unfreeze my credit report today, by logging into myEquifax account. However, the website keeps saying that " We are temporarily unable to retrieve the status of your security freeze. Please try again later. '' I then tried using the XXXX & XXXX app on my phone that's developed by Equifax to unfreeze my credit report. The app also says the request could not be completed, with an error code XXXX.
Frequently Asked Questions
What is Complaint #7877037 about?
Complaint #7877037 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2023-11-19T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.