Mortgage -- Trouble during payment process -- Complaint #7876576
Complaint Overview
Complaint ID: 7876576
Company: Triad Financial Services, INC.
Product: Mortgage
Sub-Product: Manufactured home loan
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Indiana
ZIP Code: 47303
Date Received: 2023-11-19T12:00:00-05:00
Date Sent to Company: 2023-12-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received my first mortgage payment statement on XX/XX/XXXXXXXX and it showed {$300.00} they were charging me for taxes a month. I paid it, but was told they over charged for taxes. I called Triad XX/XX/XXXXXXXX and spoke with a Supervisor, XXXX, and said that is what my county Treasurer sent to them that that is what the estimated tax are. I said no that I am not paying that amount in taxes because they over charged me. He said to go to my County Treasury Office and they would give me the amount to charge. I went to my County Treasury Office and they said they don't show anyone living at this address. I then called Triad back on XX/XX/XXXXXXXX and spoke with XXXX again and he said my County Treasury Office sent them this information. I have been up to my County Treasury Office three times and they said they never sent them any information about this. I then went to the County Assessors office and they showed me that the place I'm living at has not been assessed yet and that I don't owe any taxes until XXXX. I then called Triad back and talked to XXXX XXXX who is the contact information on the loan. She said the same thing that that is what my County Treasury Office sent them. I asked for a copy of exactly what the XXXX County Treasury sent to them and I have not received it. I then called Triad again on XX/XX/XXXXXXXX and got the same thing said to me. I called Triad on XX/XX/XXXXXXXX and nothing is being done about this. I don't know where they pulled this figure from but Triad is known to overcharge for taxes in this Mobile Home community.
Frequently Asked Questions
What is Complaint #7876576 about?
Complaint #7876576 was filed against Triad Financial Services, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-11-19T12:00:00-05:00.
How did Triad Financial Services, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Triad Financial Services, INC.?
Yes, visit the Triad Financial Services, INC. company profile at readthecomplaint.com/company/triad-financial-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.