Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #7876254
Complaint Overview
Complaint ID: 7876254
Company: Google Compare Credit Cards INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Wyoming
ZIP Code: 82601
Date Received: 2023-11-19T12:00:00-05:00
Date Sent to Company: 2023-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I'm XXXX XXXX XXXX representing domestic XXXX XXXX XXXX. The XXXX has plans to develop and publish apps on Google Play so in behalf of it I opened the Google Play Console account and confirmed the corporation address. The Google Play sent me email ( Your identity has been XXXX ). Then I received notification that my Google Pay account is suspended with a link to the interactive form to upload documents. The XXXX has XXXX number and verified address was confirmed from XXXX. So I have uploaded my passport photo, XXXX XXXX XXXX XXXX stating this address ( that can also be found on Wyoming State business registry by typing the company name ). Also I tried to upload XXXX telephone bills with corporate address on it ( paperless meanwhile containing logo, transaction number etc. ) for XXXX and corporate bank statement for XXXX too. Also even when I said that account is corporate they asked for my personal address confirmation which I also sent to them my personal address confirmation from the XXXX XXXX XXXXXXXX statement. Every time after sending them documents I receive emails like this : " Thank you for taking the time to submit your information for verification. Unfortunately, what you submitted cant be used to verify your account details and you will need to re-submit the document using the secure form here. Specifically, we require that you submit a Proof of Address ( such as Bank Statement/ Water/ Electricity/ Gas/ Telephone Bills ) document that is dated within the past 90 days. Your data safety and privacy is very important to us. Google stores your information on secure servers and never shares it, except in the limited circumstances specified in our Privacy Policy. We make great efforts to review your documentation and reply to you within 24 hours. Thank you for your cooperation. ''
Frequently Asked Questions
What is Complaint #7876254 about?
Complaint #7876254 was filed against Google Compare Credit Cards INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2023-11-19T12:00:00-05:00.
How did Google Compare Credit Cards INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Google Compare Credit Cards INC.?
Yes, visit the Google Compare Credit Cards INC. company profile at readthecomplaint.com/company/google-compare-credit-cards-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.