Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7873778
Complaint Overview
Complaint ID: 7873778
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Colorado
ZIP Code: 80112
Date Received: 2023-11-18T12:00:00-05:00
Date Sent to Company: 2023-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I, XXXX XXXX and my XXXX XXXX XXXX XXXX has been doing business with XXXX XXXX XXXX for over twenty years. An email from the owner ( XXXX XXXX ) stated in an email that the company had changed the receivable procedures and requested that I send a wire transfer for the balance of {$21000.00} owning on the XXXX XXXX. I had obtained a XXXX XXXX XXXX to satisfy this payment because the client still had not paid their receivable to me. The request was a follows : Beneficiary Name ; XXXX XXXXXXXX XXXX XXXX XXXX XXXX Wells Fargo Bank, XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX MN XXXX XXXX XXXX Routing Number XXXX Account Number XXXX The wire was sent on XXXX from XXXX Wells Fargo XXXX XXXX XXXX to the Wells Fargo bank listed above : Amount {$20000.00} Fees {$25.00} Send on XX/XX/XXXX Deliver by XX/XX/XXXX Message to recipients bank : XXXX XXXX dollar wire transfer fee deducted from total due Status Pending Confirmation : XXXX On XX/XX/XXXX, I called XXXX XXXX XXXX enquire receipt of the funds. He never got them because the email was fraud : XXXX. There was an extra T in his email address. This was a compromised email address. There are the following reports filed : XXXX, Police report XXXX REPORT : XXXX The FBI ARE ALSO NOW INVOLVED WITH THIS Wells Fargo has XXXXdvised that my funds were taken by a mule monier, and the wells fargo bank could obtain a refund of the {$20000.00} from the beneficiary bank. MY COMPLAINT IS THAT THIS WIRE WAS FROM A WELLS FARGO ACCOUNT TO A WELLS FARGO FRAUD ACCOUNT, AND WELLS FARGO SHOULD HAVE CAUGHT IT! XXXX XXXX XXXX OPERATES THEIR BUSINESS FROM A WELLS FARGO ACCOUNT. THE Wells Fargo BANK HAS INSURANCE FOR THIS, AND I AS A CUSTOMER FOR 30 YEARS, WAS NOT REIMBURSED FOR SOMETHING THEY SHOULD HAVE CAUGHT.
Frequently Asked Questions
What is Complaint #7873778 about?
Complaint #7873778 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-11-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.